The Town of Dover launched a new online permitting system on Monday, providing residents and contractors with a simpler and more accessible way to apply for and track permits across multiple departments.
For the first time, Dover will transition its permitting process from paper to a unified digital platform through OpenGov Permitting & Licensing.
The new system will enable users to submit applications online, upload required documents, track their status in real-time and receive updates as permits progress through review and inspection. All permit records will be stored electronically, improving long-term recordkeeping and providing staff with faster access to parcel histories and past activity.
The project is supported in part by a $148,000 state grant that helped fund software acquisition, implementation and training.
The shift to online permitting is an important step that will streamline internal operations, reduce manual paperwork and improve communication among departments involved in land use and community development.
The new system features built-in guidance designed to reduce incomplete applications, minimize back-and-forth communication and expedite overall turnaround time. Internally, the digital platform will allow departments to assign and track responsibilities, review applications in one place and maintain accurate, long-term institutional records.